Right of withdrawal for consumers

(A consumer*is any natural person who enters into a legal transaction for personal purposes that is predominantly neither commercial nor self-employed).  

Cancellation policy  

Right of withdrawal
Sie haben das Recht, binnen vierzehn Tagen ohne You have the right to withdraw from this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a person named by you, who is not the carrier, have taken/has taken possession of the ordered and delivered goods.

If the consignment consists of several partial deliveries, the period applies to each partial delivery separately. With the last partial delivery, there is a right of withdrawal for the entire order, including the goods already received.

In order to exercise your right of withdrawal, you must inform Neonatura GmbH, Hohe Straße 60, 44139 Dortmund, Germany Email: mail@neonatura.de /mail@futonwerk.de de by means of a clear statement (e.g. a letter, fax, or email sent by post) of your decision to withdraw from this contract. You may also use the attached sample revocation form.

To comply with the revocation period, it is sufficient to send us the corresponding notification regarding the exercise of the right of revocation before the end of the revocation period.  

Consequences of the withdrawal  

If you cancel the contract, we shall refund to you the payment we have received from you under this contract, including delivery charges (unless you have arranged delivery at your own expense and responsibility), immediately and at the latest within fourteen days from the day the goods are back in our hands. For this refund, we will normally use the same means and method of payment as for the original transaction, unless otherwise agreed with you. The refund is free of charge.

In general, we will collect the goods. In any case, we will agree with you on a date for the return of the goods, just as we agreed with you on a date and time of delivery.

You bear the direct costs of returning the goods. The costs for goods that cannot be sent by parcel post are between 30€ and 80€, on average about 40€ in Germany, in Switzerland customs duties are added (89€), in the whole of Europe the return delivery costs are about the same as the delivery costs, 30-200€.  

You only have to pay for a possible loss of value of the goods if this loss of value is due to a handling of the goods that is not required to check the condition, properties, and functionality of the goods.

Reasons for exclusion or extinction 

The right of revocation does not exist with contracts for the supply of goods, which are not prefabricated and for whose production an individual selection or determination by the consumer is relevant, or which are clearly cut to the personal needs of the consumer, special productions.

Sample revocation form

Here you can download the form as a PDF document.
If you want to revoke the contract, you can fill out this form and send it to us.