We deliver Your natural latex mattress (and other goods) in Switzerland free of charge and with our cars to your home.
In the mountain and peripheral regions we charge a surcharge between 30€ and 60€, the amount will be shown in the store after entering your address.
The expenditure of customs clearance / import costs of 69€ we charge up to an order sum of 1000€ directly, from 1000€ only 39€, from 2000€ we take over the complete customs costs.
Our info pages show the prices including the Swiss VAT (7.7%), so that the final payment amount is shown at the end of the order. You will get no further costs or formalities.
The Payment is done in advance, for which you can pay up to 3% Discount (for bank transfer / will be displayed). Payment by credit card, Paypal, etc. is of course also possible.
As soon as the payment amount is received, your Order and your mattress is manufactured, which takes about two weeks. Other goods that are not from our production are ordered.
As soon as your order is complete, the goods will be made ready for shipment and assigned to the next available weekly tour to Switzerland. You will then receive your delivery date by email. We deliver over 80% of our goods with our own wagon and the delivery date includes an exact time. If a carrier brings your goods (in mountainous regions), he will contact you. In the peripheral regions of French and Italian-speaking Switzerland there are delays in delivery of one week.
The Delivery time is usually 2-4 weeks for our own products. Goods from third parties - especially carpentry products that have to be manufactured or come from abroad - can delay the delivery by 2-3 weeks.
In this case, we will inform you when you place your order and, if you wish, we will divide the payment amount into two installments: one when you place your order and one before delivery.
If you have questions please do not hesitate to call us: 0049 231 5898 1120 or write us, to firstname.lastname@example.org
Dietmar Wagner and the team Neonatura