Delivery to Switzerland

We deliver your natural latex mattress (and other goods) in Switzerland free of charge and with our delivery vans to your home.
In the mountain and peripheral regions we charge a surcharge between 55€ and 95€, the amount will be shown in the checkout after entering your address.
The expenditure of customs clearance / import costs of 69€ we charge up to an order sum of 1000€ directly, from 1000€ only 39€, from 2000€ we pay the customs clearance.
Our info pages show the prices including the Swiss VAT (8.1%), so that the final payment amount is shown in the checkout. There are no further costs or formalities.


Payment by bank transfer is made in advance, for which you will automatically receive a 3% discount.
Payment by credit card, Paypal or PayPal Express of course is also possible.

After receiving the payment amount your order starts and your mattress will be manufactured, what takes about two weeks. Other goods from extern suppliers become ordered.

As soon as your order is complete, goods will be made ready for shipment and assigned to the next available weekly tour to Switzerland. You will receive your delivery date by email one week beforhand.
We deliver over 80% of our goods by own service and the delivery date includes an exact time. If a carrier supplies your goods (in mountainous and peripheral regions), he will contact you in advance.

The Delivery time is usually 3-4 weeks for our own products. Goods from extern suppliers - especially carpentry products that have to be manufactured or come from abroad - can delay the delivery by 2-3 weeks.
In this case, we will inform you when you place your order and if you wish we will divide the payment amount into two installments: one when you place your order and one before delivery.

If you have questions please do not hesitate to call us: +49 (0) 231 5898 112 0 or write us to

Dietmar Wagner & the Team of Neonatura